Returns
At The Biscuit Shop, we understand that sometimes things don't work out as planned. We want you to be completely satisfied with your purchase, so we offer a 7-day return policy. However, due to the nature of our custom-made products, it can be challenging for us to accept returns for these items.
We take great pride in creating unique and custom products, such as the Pwnagotchi Waveshare Case and the ESP32 Marauder. These items are carefully crafted and tailored to meet your specific needs. As a result, they cannot be easily resold or reused once they have been customized.
Before making a purchase, we encourage you to thoroughly review the product details and functionality to ensure it meets your requirements. If you have any questions or concerns, please don't hesitate to reach out to us at admin@biscuitshop.us. We are here to help and provide any additional information you may need.
While we strive to deliver the highest quality products, we understand that there may be instances where a return is necessary. If you believe that your item is defective or damaged, please contact us within 60 days of receiving your order for a warenty claim. We will work with you to resolve the issue and find a suitable solution.
However, please note that returns for custom-made products are subject to our discretion. We will carefully evaluate each case and consider factors such as the nature of the customization and the feasibility of reselling the item. We appreciate your understanding and cooperation in this matter.
Thank you for choosing The Biscuit Shop. We value your satisfaction and are committed to providing you with exceptional products and service. If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact us.